9T Technology is a global Information Systems consulting firm that offers end to end technology solutions and services.

Customer Engagement Optimization

Organizations are under enormous pressure to retain current customers and attract new ones. Since every interaction offers the opportunity to build customer loyalty, it’s important to engage with customers in a meaningful way across all channels — and to provide differentiated service that helps build customer loyalty and a leading brand. Our Engagement Management is a unified platform for knowledge management, process management, case management, mail management, live chat, co-browse, social listening and analytics, and social community. It provides a holistic approach to customer service by combining knowledge, process, data, and channels into a unified application. It can give your organization strength and depth in its customer service capabilities and help you deliver an exceptional experience to customers on all channels across the globe.

workforce optimitization In The Cloud

9T offers a full solution set, which includes software for customer analytics, engagement management, call recording, performance management, feedback management, knowledge management, workforce optimization, and more, is now available in cloud, on-premises, and hybrid versions. In addition to flexibility in how we deploy our solutions, the Cloud gives our customers a range of choices in licensing options. With our hybrid model, large enterprises can select which applications to deploy on-premises or in the cloud while laying the foundation to gradually evolve to a full cloud deployment over time.

SmartI

9T provides a customized, timely contact center consulting experience to give you the exact assistance you need. SmartI is a range of services that go beyond deployment, helping you plan, implement, and integrate your solutions efficiently, in a way that’s practical for your business.

Our SmartI service enhances your experience by bridging the gap between business and technology. Our team have a detailed knowledge of best practices and the processes associated with implementing business technology projects. 

Through the SmartI Services, we work closely with you to deliver a solution that reflects the specific needs of your business, and aids in employee knowledge, internal adoption, and quality performance.

WORKFORCE OPTIMIZATION

Our workforce optimization solutions help emergency dispatch facilities and 9-1-1 centers manage their resources more effectively, comply with best practices and mandates for call handling evaluation and reporting, enhance situational awareness, reduce liability, and meet new challenges, including those arising from Next-Generation 9-1-1 and the European Union’s E-112 mandate.

Our Workforce Optimization, a packaged solution for capturing interactions across multiple communications channels and performing quality assurance, investigations, staff scheduling and training, citizen surveys, and more. Designed to meet the demands of today’s public safety answering points (PSAPs), this proven solution uses standard PC components and is quick to deploy, easy to use and administer, and offers superior security, reliability, and scalability.

NG9-1-1/E-112

 Next-Generation 911 (NG9-1-1), the E-112 mandate, and other public safety standards seek to improve the responsiveness of emergency services by leveraging advanced communications and location tracking technologies. Our multimedia recording and workforce optimization solutions are designed to help agencies meet the challenges arising from these evolving standards.

 

 

We are happy to provide you….

Professional Services

Our certified professionals have in-depth knowledge and experience to implement your business-critical technology solutions. New systems require specialized skills and resources.

Support

Our Support organization is built to deliver the level of support you need to ensure optimal results from your WFO solution.

Consulting Services

Our Consulting Services are focused on delivering advanced consulting and business management solutions to help our clients achieve specific business results, not just technical objectives.

What our clients say

“I have been impressed with 9T Technology collaborative approach to any solution that we have sought, and have employed them on a number of large projects.”

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Hagop Nazarian, Paragon Subrogation Services

 

Hagop Nazarian

“9T Technology have done a remarkable job for us, responding immediately to change and doing their utmost to deliver all of our very difficult requirements.”

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Tom Parks, SmartIDcard

Tom Parks