9T Technology is a global Information Systems consulting firm that offers end to end technology solutions and services.
workforce optimitization In The Cloud
9T offers a full solution set, which includes software for customer analytics, engagement management, call recording, performance management, feedback management, knowledge management, workforce optimization, and more, is now available in cloud, on-premises, and hybrid versions. In addition to flexibility in how we deploy our solutions, the Cloud gives our customers a range of choices in licensing options. With our hybrid model, large enterprises can select which applications to deploy on-premises or in the cloud while laying the foundation to gradually evolve to a full cloud deployment over time.
9T provides a customized, timely contact center consulting experience to give you the exact assistance you need. SmartI is a range of services that go beyond deployment, helping you plan, implement, and integrate your solutions efficiently, in a way that’s practical for your business.
Our SmartI service enhances your experience by bridging the gap between business and technology. Our team have a detailed knowledge of best practices and the processes associated with implementing business technology projects.
Through the SmartI Services, we work closely with you to deliver a solution that reflects the specific needs of your business, and aids in employee knowledge, internal adoption, and quality performance.
Our workforce optimization solutions help emergency dispatch facilities and 9-1-1 centers manage their resources more effectively, comply with best practices and mandates for call handling evaluation and reporting, enhance situational awareness, reduce liability, and meet new challenges, including those arising from Next-Generation 9-1-1 and the European Union’s E-112 mandate.
Our Workforce Optimization, a packaged solution for capturing interactions across multiple communications channels and performing quality assurance, investigations, staff scheduling and training, citizen surveys, and more. Designed to meet the demands of today’s public safety answering points (PSAPs), this proven solution uses standard PC components and is quick to deploy, easy to use and administer, and offers superior security, reliability, and scalability.
Next-Generation 911 (NG9-1-1), the E-112 mandate, and other public safety standards seek to improve the responsiveness of emergency services by leveraging advanced communications and location tracking technologies. Our multimedia recording and workforce optimization solutions are designed to help agencies meet the challenges arising from these evolving standards.
What our clients say
“I have been impressed with 9T Technology collaborative approach to any solution that we have sought, and have employed them on a number of large projects.”
Hagop Nazarian, Paragon Subrogation Services
“9T Technology have done a remarkable job for us, responding immediately to change and doing their utmost to deliver all of our very difficult requirements.”
Tom Parks, SmartIDcard