Engagement Management

Create Better Outcomes with Less Effort Using Engagement Management

Customers want companies to value their time, and organizations strive to keep customers happy while eyeing their bottom line. But just as customer expectations have risen, products, systems and procedures have become increasingly varied and complex. This discrepancy between customer expectations and the level of service organizations are able to provide leads to dissatisfied customers. Organizations need to simplify the customer service complexities to provide better outcomes with less effort.

knowledge management solutions
robotic process automation, performance management solution
Our Engagement Management is a suite of cloud-enabled solutions, including knowledge management, self-service, agent desktop, case management and omnichannel customer engagement. It helps simplify customer service by providing a single solution, available on-premises or in the cloud, that spans channels, data, process and knowledge.  Our product offers a solution that takes a holistic approach to customer service while enhancing the quality, speed, and consistency of service interactions across all channels.

Our Engagement Management offers a range of solutions that can be used independently, or together to create a joined-up, omni-channel customer service experience:

  • Employee Desktop 
  • Case Management 
  • Email Management 
  • Knowledge Management 
  • Live Chat 
  • Co-Browse 
  • Social Engagement 
  • Web Self-Service 
  • Communities
  • Intelligent Messaging
workforce optimization solutions
feedback management solution
Our Government Engagement Management —This solution helps government and public sector organizations serve customers more effectively in digital self-service, digital-assisted service, and human-assisted service scenarios through integrated case management, business process management, knowledge management, real time analytics, and social media capabilities.